1. Refund Eligibility
We offer a 14-day refund policy for Geo Localizer digital products. Refunds are available under the following conditions:
- Requested within 14 days of purchase
- Product has not been activated or used extensively
- Technical issues cannot be resolved through our support
- Product does not meet advertised specifications
2. Refund Process
To request a refund, please follow these steps:
- Contact us at support@geolocalizer.com
- Include your order number and purchase date
- Describe the reason for the refund request
- Allow 2-3 business days for processing
3. Refund Timeline
Once approved, refunds will be processed as follows:
- Processing Time: 2-3 business days
- Credit Card Refunds: 5-10 business days to appear on your statement
- PayPal Refunds: 3-5 business days
- Bank Transfer: 5-10 business days
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Request made after 14 days from purchase
- Product has been successfully activated and used
- Customer changed their mind after successful purchase
- Compatibility issues due to outdated system requirements
- Violation of license terms
5. Technical Support Before Refund
Before requesting a refund, we encourage you to contact our support team. We can often resolve technical issues quickly:
- Installation assistance
- Compatibility troubleshooting
- Feature guidance and training
- Bug fixes and updates
Our support team typically responds within 24 hours.
6. Digital Product Delivery
Geo Localizer is delivered digitally via email within 5 minutes of purchase. The delivery includes:
- Download link for the software
- License key for activation
- Installation instructions
- Support contact information
7. License Deactivation
Upon successful refund, your license will be deactivated and you will no longer have access to:
- Software downloads
- Product updates
- Technical support
- License key usage
8. Partial Refunds
Partial refunds may be considered in special circumstances, such as:
- Bundle purchases where only one product is problematic
- Significant delays in product delivery
- Major feature discrepancies from advertised specifications
9. Chargeback Policy
If you initiate a chargeback with your bank or credit card company instead of contacting us directly, we reserve the right to:
- Dispute the chargeback with supporting documentation
- Block future purchases from your account
- Report fraudulent chargebacks to relevant authorities
10. Currency and Payment Method
Refunds will be processed in the same currency and payment method used for the original purchase. Exchange rates and fees may apply.
11. Contact Information
For refund requests or questions about this policy, please contact us:
- Email: support@geolocalizer.com
- Business: Ramil Misirkhanov
- ID/Tax Number: CZ21418233
- Address: Řehořova 8, 130 00, Praha, Czech Republic
12. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date.